How Iron Mountain InSight® DXP turns information into AI-ready intelligence

In most organizations, information is everywhere. Spread across shared drives, buried in email threads, locked in legacy systems, or boxed away in storage rooms. But when teams need it, they can’t find it or trust it. Content may live on paper or across digital platforms, yet turning it into usable insight is more complex than ever. Manual processes create bottlenecks that frustrate employees and slow hybrid workforces. Inconsistent formats and missing metadata make content hard to classify, manage, or secure. Over time, these challenges drive costs, weaken compliance, and stall transformation. And as organizations try to deploy intelligent document processing or bring generative and agentic AI into their operations, progress often stalls because the data feeding these initiatives is messy, incomplete, and unreliable.This is the gap that the Iron Mountain InSight® Digital Experience Platform (DXP) was built to close.

What is InSight DXP?

InSight DXP is a secure, end-to-end SaaS platform that manages the full lifecycle of your digital and physical information, from digitization to destruction. It connects to your existing systems to give you a single pane of glass view of all content, whether it lives in file shares, cloud apps, legacy systems, or even physical archives.

At its core, InSight DXP uses advanced AI-powered document enrichment—intelligent document processing (IDP) that combines machine learning, computer vision, and natural language processing—to automatically search, extract, classify, clean, and summarize information at scale. Human-in-the-loop validation ensures accuracy, while low-code/no-code tools and customizable workflows let you shape automation to fit your business. This turns unstructured content into structured, searchable information that speeds decisions today and builds the clean, high-quality data foundation needed for analytics, generative AI, and agentic AI in the future.

Why organizations need it

Modern business runs on information, but most organizations are buried under it. Content is scattered across silos, compliance rules are inconsistently applied, and manual workflows slow everything down. Hybrid teams can’t get what they need, AI initiatives stall due to a lack of usable data, and redundant, obsolete, and trivial (ROT) content quietly drives up risk and cost.

InSight DXP changes this. It unifies information into a single governed hub, applies policy-based retention and privacy controls automatically, and integrates enriched data back into the systems your teams already use. Compliance shifts from a burden to a strength with built-in legal holds, version control, rollback/restore capabilities, audit trails, and industry-specific policy enforcement. It also identifies and eliminates ROT data through data discovery and governance services, creating a cleaner, more reliable information environment.

Automation that eliminates bottlenecks

For many organizations, this shift has been transformative:

• A large healthcare organization used InSight DXP to digitize and centralize millions of pension documents, saving over $2 million annually by eliminating duplicate payments.
• A leading mortgage lender cut document management costs by 25% by automating intake, routing, and validation across more than 250 document types.
• The UK’s HM Courts and Tribunals Service improved will delivery times by 40%, reducing turnaround from five days to three. 
• Iron Mountain’s own team reclaimed more than 458 hours each month by automating contract onboarding, improving both employee experience and data accuracy. 

These results show how unifying and enriching information delivers immediate operational gains while laying the groundwork for AI-driven transformation.

Turning content into decision-ready intelligence

Beyond efficiency, InSight DXP unlocks the intelligence hidden in your content. It creates a single, AI-enabled hub that spans digital repositories, physical archives, and rich media, giving you enterprise-wide visibility. Teams can search once and see across silos, uncovering insights previously buried in unstructured data. As ROT content is identified and cleaned up, the environment becomes more transparent and trustworthy. This shift turns information from a cost center into a strategic asset, fueling innovation, improving customer experiences, and enabling AI-driven transformation at scale.

The payoff: Faster operations, lower risk, AI-ready data

The payoff is tangible: faster operations, lower risk, better user experiences, and a reliable data core ready to fuel the next generation of analytics and AI. InSight DXP transforms scattered physical and digital content into governed, AI-enriched intelligence and automated workflows, so your organization can move faster, operate smarter, and compete stronger in an AI-driven world.

Discover how InSight DXP can transform your information experience.