Agentic AI: What it is, how it works, and why it matters
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Agentic AI will without a doubt play a large role in both our professional and personal lives. This new paradigm promises to transform how records are managed, decisions are made, and workflows are executed.

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In this session, you will learn how AI agents operate with Swami Jayaraman, subject matter expert and Enterprise CTO at Iron Mountain.
We’ll dive deep into the next step of AI evolution, exploring:
- How AI agents are programmed and trained to execute complex, multi-step tasks.
- Their significant role in managing records and data throughout their lifecycle, from creation to defensible disposition.
- Understanding your involvement and how to effectively collaborate with autonomous digital co-workers.
Swami Jayaraman, SVP, CTO, Iron Mountain
Swami Jayaraman currently serves as the Senior Vice President, Enterprise CTO at Iron Mountain. In this role, he is responsible for Enterprise Architecture, Infrastructure, Compliance, Data Platforms, Technology Operations, and the AI Center of Excellence. The team’s objective is to deliver services that are secure, stable, performant, fit for use and purpose, and demonstrably add value to the business. Mr. Jayaraman joined Iron Mountain in 2019, following an eight-year tenure at Bank of America, where he was instrumental in transforming and managing technology services. Prior to that, he spent 11 years with Computer Sciences Corporation, where he was responsible for launching “BizCloud,” the company’s first on-premises cloud solution for customer use. Mr. Jayaraman holds an MBA degree from the University of Massachusetts, Amherst.
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