Meet today's Iron Mountain: solving the everyday challenges of growing companies

Why small and mid-sized businesses choose Iron Mountain

Lots of big companies — including more than 90% of the fortune 1000 — are Iron Mountain customers. But we wouldn’t be the global leader in information and records management without the tens of thousands of small and medium-sized businesses that rely on our services.

Read the stories in this eBook and discover how Iron Mountain solves the everyday challenges of companies just like yours:

• Freeing valuable space and reducing costs
• Speeding access to data and records
• Providing essential backup and continuity
• Protecting confidential information and streamlining digital transformation initiatives
• Staying up-to-date with the latest compliance requirements

Our small business services include, but are not limited to,the following:

Offsite Records Storage
Store documents in secure and compliant facilities

Secure Shredding
Safe, compliant, cost-effective destruction of your paper and electronic media

Image on Demand™
Scan your stored documents on an as-needed basis

Secure IT Asset Disposition
Recycle, remarket or dispose of your IT assets

Offsite Tape Vaulting
Tape and media backup and storage services

Iron Cloud Data Management
Backup, recover andarchive cloud data

Solution at-a-glance

Challenge:

Quickly comply with a major change in federal regulations regarding records storage.

Iron Mountain Solutions:

Offsite Records Storage

Keeping up with the latest government regulations is never easy, but it’s essential for any business working in Washington. You can’t be just a little compliant. In nearly all cases, you need to be “all in”: absolutely compliant, usually by a fixed date.

That was the challenge facing Noridian Healthcare Solutions, which provides Medicare and Medicaid claims processing services — more than 250 million claims annually on behalf of more than 25 million beneficiaries.

A big challenge suddenly became bigger

Noridian’s sole focus has always been to provide healthcare administrative services. It’s accustomed to the day-to-day challenges that come with processing millions of records. But when the U.S. National Archives and Records Administration (NARA) issued new security and fire safety requirements for facilities that house federal records, Noridian had to make major changes. Some 300,000 cubic feet of records housed in Noridian warehouses scattered across 14 states had to be relocated to NARA-compliant facilities, and it needed to happen fast.

While it was already using Iron Mountain for scanning, shredding and other storage services, Noridian considered a do-it-yourself (DIY) option (upgrading its own warehouses to be NARA-compliant) and looked at other vendors. Iron Mountain got the job by demonstrating both clear value — $1.2 million in up-front savings compared to the other options — and that it had the resources and expertise to get the job done on time.

Meeting and exceeeding federal guidelines

Iron Mountain quickly engaged third-party, multidisciplinary engineering teams to understand the new requirements and then used these teams to design, build and audit each of its Federal Records Centers.

In addition to meeting and exceeding NARA requirements (as specified in 36 Code of Federal Regulations [CFR] Part 1234), Iron Mountain facilities meet the Federal Emergency Management Agency’s (FEMA) Continuity of Operations Plan (COOP) requirements.

Auditable chain of custody

Iron Mountain facilities are governed by strict, industry-leading chain-of-custody procedures. Our proven workflows and technology-enabled tagging means customers like Noridian have complete visibility and control over their inventory at all times.

More savings

Although Noridian locked in $1.2 million in savings by turning to Iron Mountain over a DIY solution or using another vendor, this turned out to be only the start of the savings. On an annual basis, Noridian is also recouping the following:

$200,000 in transportation costs because of the geographic locations of Iron Mountain’s Federal Records Centers
More than $30,000 by making it easier and faster for Noridian employees to access and retrieve data and perform database cross-referencing that had previously been done manually
Noridian has met and exceeded the NARA compliance challenge. With Iron Mountain, it now has a partner it can rely on to make sure it stays up to date when regulations change again — which is inevitable.

Please visit ironmountain.com/smb to see how we can be your local,all-in-one provider of secure records and information management.