IDC whitepaper: Hardware asset services: Improving employee experience for a hybrid workforce

The modern workforce relies on an increasingly diverse mix of devices to work productively from anywhere, at any time. From PCs and laptops to mobile phones and tablets, most employees are using multiple devices that require reliable, secure access to applications and data for job-related tasks. With more enterprises paying attention to employee sentiment and satisfaction, optimizing the end-user device experience to take advantage of AI, including AI PCs, is a strategic priority for IT organizations.

To help, more enterprises are considering asset lifecycle management (ALM) services. Resource-strapped IT organizations need help improving the end-user service experience and adopt AI initiatives, all while improving operational efficiencies. CFOs want a direct and transparent view into their technology investments to ensure the enterprise is maximizing the asset value throughout the lifecycle. And environmental, social, and governance (ESG) teams need to demonstrate compliance with asset disposition practices and circular economy guidelines.

For many enterprises, external providers that offer comprehensive asset lifecycle management services can help. Given the global talent crunch across industries, combined with the focus on AI initiatives and sustainability as a source of efficiency, the C-suite is looking for partners to improve IT operations. IDC believes these partners can help organizations shift resources away from repetitive, mundane IT tasks and focus on supporting critical innovations for key business objectives.

Learn more in this IDC whitepaper.