Dedicated professional staffing services

Solution Guides

Your business is complex – your organization is growing at a rapid pace. Let our dedicated professional staffing team help you find the resources to meet your ever-changing needs.

January 22, 20246 mins

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Overcome staffing shortages and drive growth

Your organization is growing, but are your staffing levels keeping up? In today’s dynamic business environment, staying ahead requires qualified, adaptable employees with diverse skill sets. Unfortunately, a mismatch between staffing and demand can lead to unmet objectives and stalled progress.

This is where Iron Mountain Professional Staffing comes in. We provide the expert professionals you need to fill critical gaps and propel your initiatives forward. Our dedicated team is ready to support your business requirements, ensuring your programs thrive.

Our team of certified professionals

We provide specialized experts who can work on-site, remotely, or from an Iron Mountain location. Each of our employees is extensively trained and experienced. At the beginning of each engagement, we assign a dedicated program manager to your account. This ensures you have a single point of contact to oversee all your staffing needs.

Our professionals include:

Records managers & supervisors: Take charge of managing both physical and electronic documents with direct oversight and expertise.
Information Governance Professionals: Certified experts who define the roles, policies, and processes necessary for managing information throughout its entire life cycle, including secure and defensible disposition.
Senior/Records analysts: Perform essential information management activities, utilizing systems like Iron Mountain Connect™ and your organization's records management platforms.
Records coordinators: Provide daily support for records management tasks, including creating, maintaining, processing, and releasing information.
Mail room personnel: Receive, open, sort, and distribute all incoming and outgoing mail, packages, and interoffice correspondence to the appropriate departments or individuals in a timely manner.

Seamless integration, unmatched expertise

We prioritize your success by ensuring the right personnel are in place. Our certified professionals are prepared to support your business wherever needed—whether at your office, remotely, or from an Iron Mountain location. Each team member comes with extensive training and proven experience, guaranteeing they can start contributing effectively from day one.

At the beginning of each engagement, we assign a dedicated program manager to your account. This person serves as your only point of contact, ensuring a smooth experience by overseeing all your staffing needs and managing your specialized team.

Trusted partner

Iron Mountain is an enterprise-wide partner for information management and is probably already providing services to your company. This means that you won’t have to worry about training additional staff on your specific policies and procedures for these services.

Expertise and analysis

Iron Mountain is a recognized leader in the RIM/IG area and is trusted for its expertise and robust reporting capabilities. We use this insight to enable data-driven decision-making for your organization and provide an advanced level of operational insight. Lower your administrative burden and keep your program strong.

Comprehensive coverage

Our global service footprint and resources bring the power of Iron Mountain to you with program management and accountability. Wherever you have operational locations, we have resources and can provide the services that you need where you need them.

Single supplier efficiency

We provide you with everything that you need for a comprehensive RIM/IG solution: services, supplies, and staff. This gives you one vendor to have to work with, one set of governing agreements, and one bill so that costs can easily be distributed across individual departments as needed. The ability to spend more time on your core business because your information obligations are under control.

Superior support

Iron Mountain is a leader in the RIM/IG space with widely used records storage, document scanning, and document destruction services. With Iron Mountain Professional Staffing you get a new level of support and integration for the RIM services you are already using. Peace of mind knowing you have exceptional talent managing your RIM / IG program.

Frequently asked questions (FAQs)

How does Iron Mountain address the staffing challenges in Records and Information Management (RIM) and Information Governance (IG)?

Iron Mountain tackles staffing challenges by supplying highly skilled and certified RIM and IG professionals to enhance teams or manage entire programs.

How flexible is the service?

We offer flexible staffing options—full-time, part-time, on-site, remotely, or from an Iron Mountain location—helping organizations find the right expertise for complex RIM programs and compliance.

What kind of expertise do Iron Mountain's professional staff possess?

Iron Mountain's staff includes certified Records and Information Management professionals, many of whom have completed the ARMA Essentials of RIM/IG Program and pursued advanced certifications like CRM, CRA, IGP, or CIP. With expertise in records retention, defensible disposition, and digitization, they provide top-notch services to clients.

Can Iron Mountain support organizations with legacy and electronic record formats?

Iron Mountain is prepared to assist organizations transitioning from legacy formats to electronic formats. Our staffing services can meet the added personnel needs for projects involving the seamless integration of new electronic record formats with existing paper, film, and other legacy storage formats.

How does Iron Mountain ensure the quality and management of its dedicated staffing teams?

At the beginning of every engagement, Iron Mountain assigns a certified program manager to your account. This manager supervises a dedicated team and serves as the single point of contact for all your staffing needs. This approach guarantees consistent management, accountability, and smooth integration of Iron Mountain's professionals into the client's operations.

How does Iron Mountain ensure seamless integration with my organization's existing operations?

Iron Mountain's staff is designed to seamlessly integrate with your organization's existing teams and operations. They are deep subject-matter experts and certified professionals, equipped with the experience needed to adapt to specific Records and Information Management (RIM) workflows and processes. Each account is assigned a certified program manager who oversees the dedicated team and serves as a single point of contact, managing all your staffing requirements.

Why isn't using Iron Mountain for professional staffing a conflict of interest if we also use them for records storage and shred services?

Using Iron Mountain for both professional staffing and services like records storage, document scanning, and document destruction is intended to provide a strategic advantage rather than create a conflict of interest. Here’s why:

Trusted enterprise-wide partner: Iron Mountain positions itself as a trusted partner for information management across your organization. If your company is already utilizing Iron Mountain services, our professional staff will not need extra training on our specific policies and procedures related to those services.
Integrated expertise: Iron Mountain’s professional staff are aligned with best practices in the services you are using, ensuring consistent and compliant management of your information lifecycle.
Single supplier efficiency: Iron Mountain offers a “Single Supplier Efficiency” model that provides everything necessary for a comprehensive Records and Information Management (RIM) and Information Governance (IG) solution: services, supplies, and staffing. This consolidation means you work with one vendor, adhere to a single set of governing agreements, and receive one bill. This simplification makes administration easier, facilitates cost distribution, and enables your organization to focus on its core business.
Superior support and integration: By having Iron Mountain’s staff manage or enhance your RIM program, you gain a new level of support and integration for the services you are already using, such as records storage, document scanning, and document destruction. This integrated approach delivers expertise and robust reporting capabilities that foster data-driven decision-making, providing advanced operational insights and helping to reduce administrative burdens.

What is the typical tenure of Iron Mountain's Professional Staffing team members?

The average tenure of team members in Iron Mountain's Professional Staffing service exceeds 8 years. Iron Mountain successfully retains top talent by offering professional development, free training and certification courses, and opportunities for career advancement.